1. Introduction

These Terms and Conditions ("Terms") govern all access to and use of the Harry & Rose website ("the Website") and the purchase of any goods or services made available through the Website ("Products"). By accessing the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, you must refrain from using the Website.

These Terms constitute a legally binding agreement between you ("the Customer", "you") and Harry & Rose ("the Company", "we", "us", "our").

2. Company Information

The Website is operated in compliance with applicable UK law, including the Consumer Rights Act 2015, the Electronic Commerce Regulations 2002, and the GDPR/UK Data Protection Act 2018.

3. Eligibility

By placing an order, you affirm that you are:

• At least 18 years old
• Legally capable of entering into binding contracts
• Providing accurate and complete information

The Company reserves the right to refuse service, terminate accounts, or cancel orders at its discretion.

4. Product Descriptions and Availability

We take reasonable steps to ensure all product descriptions, formulations, ingredient listings, safety information and imagery are accurate. However:

• Natural variations in colour, texture, or fragrance may occur.
• Batch updates may result in minor formulation or packaging changes.
• We reserve the right to modify product details at any time without prior notice.

All Products are subject to availability. In cases of limited stock, discontinuation, or error, we may cancel part of or an entire order. You will be notified and refunded where applicable.

5. Pricing and Payment

All prices displayed on the Website are in GBP (£), inclusive of VAT where applicable.

We reserve the right to amend pricing at any time prior to order confirmation.

Accepted payment methods include major debit/credit cards and authorised payment processors.

Payment is taken in full at the time of order placement. Fraudulent or suspicious transactions may lead to cancellation or investigation.

6. Order Acceptance

Order confirmation does not constitute acceptance. A contract is formed when:

• Payment is successfully processed
• The order is dispatched
• You receive a dispatch confirmation email

The Company reserves the right to refuse or cancel any order for:

• Inaccurate pricing
• Stock discrepancy
• Fraud detection
• Customer misuse of the Website

7. Intellectual Property Rights

All intellectual property— including text, logos, packaging designs, product descriptions, photographic materials, digital assets, icons and trademarks—is owned by Harry & Rose.

Unauthorised reproduction, distribution, reverse-engineering, modification, or commercial use of any content is strictly prohibited.

8. Acceptable Use

You must not:

• Engage in unlawful activity
• Attempt to access secure areas without authorisation
• Copy, scrape, or harvest website data
• Interfere with server functionality
• Attempt unauthorised transactions

Violations may lead to termination of access and potential legal action.

9. Liability and Warranties

To the fullest extent permitted by law:

• Products are provided "as is" without warranties beyond those required by statute.
• The Company is not liable for adverse reactions caused by allergies, sensitivities or misuse.
• The Company does not guarantee uninterrupted or error-free website performance.
• The total liability shall not exceed the amount paid for the relevant Product.

Nothing in these Terms excludes liability for death, personal injury, fraud or other non-excludable rights.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute shall be resolved exclusively in the courts of England and Wales.