1. Introduction

These Terms and Conditions ("Terms") govern all access to and use of the Harry & Rose website ("the Website") and the purchase of any goods or services made available through the Website ("Products"). By accessing the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not accept these Terms, you must refrain from using the Website.

These Terms constitute a legally binding agreement between you ("the Customer", "you") and Harry & Rose ("the Company", "we", "us", "our").

2. Company Information

The Website is operated in compliance with applicable UK law, including the Consumer Rights Act 2015, the Electronic Commerce Regulations 2002, and the GDPR/UK Data Protection Act 2018.

3. Eligibility

By placing an order, you affirm that you are:

• At least 18 years old
• Legally capable of entering into binding contracts
• Providing accurate and complete information

The Company reserves the right to refuse service, terminate accounts, or cancel orders at its discretion.

4. Product Descriptions and Availability

We take reasonable steps to ensure all product descriptions, formulations, ingredient listings, safety information and imagery are accurate. However:

• Natural variations in colour, texture, or fragrance may occur.
• Batch updates may result in minor formulation or packaging changes.
• We reserve the right to modify product details at any time without prior notice.

All Products are subject to availability. In cases of limited stock, discontinuation, or error, we may cancel part of or an entire order. You will be notified and refunded where applicable.

5. Pricing and Payment

All prices displayed on the Website are in GBP (£), inclusive of VAT where applicable.

We reserve the right to amend pricing at any time prior to order confirmation.

Accepted payment methods include major debit/credit cards and authorised payment processors.

Payment is taken in full at the time of order placement. Fraudulent or suspicious transactions may lead to cancellation or investigation.

The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

6. Order Acceptance

Order confirmation does not constitute acceptance. A contract is formed when:

• Payment is successfully processed
• The order is dispatched
• You receive a dispatch confirmation email

The Company reserves the right to refuse or cancel any order for:

• Inaccurate pricing
• Stock discrepancy
• Fraud detection
• Customer misuse of the Website

7. Intellectual Property Rights

All intellectual property— including text, logos, packaging designs, product descriptions, photographic materials, digital assets, icons and trademarks—is owned by Harry & Rose.

Unauthorised reproduction, distribution, reverse-engineering, modification, or commercial use of any content is strictly prohibited.

8. Acceptable Use

You must not:

• Engage in unlawful activity
• Attempt to access secure areas without authorisation
• Copy, scrape, or harvest website data
• Interfere with server functionality
• Attempt unauthorised transactions

Violations may lead to termination of access and potential legal action.

9. Liability and Warranties

To the fullest extent permitted by law:

• Products are provided "as is" without warranties beyond those required by statute.
• The Company is not liable for adverse reactions caused by allergies, sensitivities or misuse.
• The Company does not guarantee uninterrupted or error-free website performance.
• The total liability shall not exceed the amount paid for the relevant Product.

Nothing in these Terms excludes liability for death, personal injury, fraud or other non-excludable rights.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any dispute shall be resolved exclusively in the courts of England and Wales.

1. Introduction

This Privacy Policy explains how Harry & Rose collects, processes and protects personal data in accordance with the UK GDPR, the Data Protection Act 2018, and other applicable laws.

By using the Website, you consent to the data practices described herein.

2. Data Controller

Harry & Rose is the Data Controller for all personal information processed through the Website.

3. Personal Data We Collect

We may collect and process:

• Identity Data – name, date of birth (if provided)
• Contact Data – email, phone number, address
• Billing and Transaction Data
• Technical Data – IP address, browser type, device identifiers
• Usage Data – pages visited, interactions, session duration
• Marketing Preferences
• Order History

We do not knowingly collect data from children nor process special category data.

4. Lawful Basis for Processing

Data is processed under one or more of the following lawful bases:

• Consent (e.g., email marketing)
• Contractual necessity (e.g., delivering your order)
• Legal obligations (e.g., accounting records)
• Legitimate interests (e.g., site improvement, fraud prevention)

5. How We Use Your Data

We may use your data to:

• Process and fulfil orders
• Deliver customer service and support
• Provide shipping notifications
• Improve Website functionality
• Customise your browsing experience
• Send marketing communications (where consent is provided)
• Comply with legal and regulatory requirements

6. Sharing Your Information

We may share data with:

• Payment processors
• Delivery couriers
• IT and hosting providers
• Analytics services
• Legal or regulatory bodies where required

We do not sell personal information.

7. International Transfers

Where data is transferred outside the UK, we ensure:

• Adequacy regulations, or
• Standard contractual clauses, or
• Other valid GDPR-compliant safeguards

8. Data Security

We implement:

• Encryption
• Secure server technology
• Access controls
• Regular monitoring and audits

9. Data Retention

Personal data is retained only for as long as necessary to fulfil contractual or legal requirements, after which it is securely deleted.

10. Your Rights

Under GDPR you have the right to:

• Access your data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent

Requests can be made via info@harryandrose.com

1. Use of Cookies

The Website uses cookies and similar technologies to ensure functionality, enhance user experience and support analytics.

2. Types of Cookies

• Strictly Necessary Cookies – core site functionality
• Performance Cookies – metrics and speed analysis
• Functional Cookies – remembering preferences
• Targeting/Advertising Cookies – personalised ads (consent required)

3. Consent Mechanism

Upon first visit, users are provided with a cookie banner allowing acceptance, rejection or custom selection.

4. Managing Cookies

Users may disable cookies through browser settings, although certain features may be affected.

1. Processing

Orders are processed within 48 hours. Peak periods may require additional time.

2. Shipping Methods

Shipping services include:

• Standard UK Delivery
• Express Delivery
• International Delivery

Delivery estimates are non-binding.

3. Tracking

Tracking is provided where available. Tracking delays caused by carriers are outside our control.

4. Risk of Loss

Risk transfers to the Customer upon delivery to the address provided.

Ownership transfers upon full payment.

1. Your Legal Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items without giving a reason.

To exercise this right, you must notify us clearly in writing (email is fine).

What happens after cancellation

• You have another 14 days after requesting cancellation to return the items.
• We will process your refund within 14 days of receiving the returned goods, or within 14 days of receiving proof of return, whichever is sooner.
• Refunds are made to your original payment method.

Limitations

This statutory right does not apply to:

• Products that have been opened, used, or unsealed for hygiene reasons
• Products where the safety seal has been removed
• Personalised or custom-made items
• Gift cards

All other unopened items remain eligible under your cooling-off rights.

2. Returns Eligibility (Product Condition Requirements)

For a return to be accepted:

• Items must be unused, unopened, and in their original packaging
• Safety seals and hygiene seals must be intact
• Items must be returned with all accessories, labels, and inserts

We cannot accept returns for skincare or bath products that have been opened, used, or tampered with, in accordance with hygiene and consumer protection guidelines.

3. Faulty, Damaged, or Incorrect Items

We comply fully with the Consumer Rights Act 2015, which states that products must be:

• Fit for purpose
• As described
• Of satisfactory quality

If you receive an item that is faulty, damaged, or incorrect, please contact us within 30 days of receiving your order with:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Your rights

Depending on the situation, you may be entitled to:

• A full refund
• A replacement
• A repair
• A partial refund (in cases of minor issues)

We will cover return shipping costs for any items proven faulty or incorrect.

4. Returns Process

To start a return, please email info@harryandrose.com with:

1. Full name
2. Order number
3. Reason for return
4. Images (if relevant)
5. Confirmation that the item is unopened and in original condition (if returning under cooling-off rights)

Once approved, we will provide:

• A return authorisation
• The correct return address
• Instructions on packaging and sending the item

Items must be returned within the instructed timeframe.

5. Return Shipping Costs

• For unwanted items or change-of-mind returns, you are responsible for the return shipping cost.
• For faulty, incorrect, or damaged items, we cover the cost of return postage.

We strongly recommend using a tracked delivery service. Refunds cannot be issued for items lost during transit where no proof of return is available.

6. Refund Timelines

Refunds will be processed within:

• 14 days of us receiving the returned goods, or
• 14 days of receiving valid proof that the item has been sent back

Refunds are issued to the original payment method only. Shipping costs are refunded only where legally required (e.g., for faulty or incorrect items).

Please allow your bank or card provider additional processing time.

7. Exchanges

At this time, we can only offer exchanges for faulty or incorrect items.

All other items must be returned for a refund, and a new order placed.

8. Items Not Eligible for Return or Refund

For hygiene, safety, and compliance reasons, the following cannot be returned unless faulty:

• Opened skincare
• Unsealed bath products
• Used textile items (e.g., towels, wash mitts)
• Free gifts or promotional items
• Gift cards
• Clearance or discounted items marked as final sale (as permitted by law)

We always follow the most updated legal rules regarding product classification and consumer fairness.

9. Missing Orders, Lost Parcels & Non-Delivery

If your order appears lost in transit:

• We will investigate with the courier
• You may be asked to confirm details in writing for fraud-prevention compliance
• A replacement or refund will be issued once the investigation is complete

All investigations follow the courier's and government-issued fair-trading standards.

10. Compliance With UK Consumer Law

This Refund & Returns Policy is compliant with:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013
• Digital Markets, Competition and Consumers Act (DMCC) 2024/2025
• UK Distance Selling Regulations (where applicable)
• All relevant guidance for hygiene-sensitive goods

We consistently update this policy in line with the most recent legal requirements.

11. Contact Information

If you have any questions about returns or refunds, you can contact us at:

We aim to respond within 48 hours.